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Chatbots seem to be everywhere nowadays, and that’s a good thing. After all, chatbots help automate many important processes for small and large enterprises. They allow organizations to respond to customers in real time without the need to hire additional staff. Since chatbots utilize Artificial Intelligence (AI) algorithms, they can accurately mimic human responses to various important questions.
Another notable aspect that makes chatbots appealing is their sheer versatility. While they’re commonly used to chat and respond to customers, they can also be used to improve the recruiting process. We’ll briefly look at how chatbots can help your organization streamline those daunting and time-consuming recruitment procedures.
Smarten Up Your Google Forms
The top of your recruitment funnel will consist of potential candidates that may or may not be a good fit for your organization. Ideally, you don’t want your recruiters to spend too much time and energy on these candidates since they don’t have much information available about them yet.
A good way to deal with a large pool of candidates is to let them fill in an online form that asks them various questions. Candidates that meet the criteria of your organization will be contacted later, while the rest will receive an email that thanks them for their interest, but also politely informs them that you won’t be hiring them.
One of the best tools for creating recruitment forms is Google Forms, which is both popular and powerful. However, you may have candidates that don’t comprehend certain questions in your recruitment form, which may cause them to abandon filling it in. It would be a shame to lose a potentially valuable future employee when such issues present themselves.
So how do you neutralize such a scenario?
Well, by giving your recruitment form chatbot functionality that’s capable of guiding candidates through the form filling process. A handy tool known as Fobi.io will turn your form into a chat interface, which helps diminish any doubts or nagging questions that your candidates may have. Moreover, you don’t need to know how to code to add this type of functionality.
Enhance Your Recruiting Process On Facebook
Facebook has been in the news a lot lately, and similarly to other tech companies is not without its controversies. Don’t let that put you off though, as this social media platform can prove invaluable for your recruiting process. The reason for this is that it boasts over 2.38 billion active users as of 1st quarter 2019, and there’s a good chance that most of your candidates will have a Facebook account.
But that’s not the only reason why Facebook is so useful. It also comes with the powerful Messenger app, which allows users to communicate via text, voice, video, and even chatbots.
Messenger combined with its Extensions SDK makes it possible for developers to create custom chatbots for various scenarios. One of which may include a recruitment chatbot that responds to candidates’ questions. And, also guiding them through the early stages of the recruiting process or even onboarding.
Using Chatbots During Online Interviews
As your recruiters make their way down the recruitment funnel, they’ll come across candidates that they’ll want to interview. It’s likely that these interviews will take place online using communication tools such as Google Hangouts or Skype.
While these communication technologies are convenient and reliable, it’s not uncommon for unforeseen delays and mishaps to happen. Your recruiters may set a schedule to interview ten candidates per day, but two or three of them may face technical issues or decide not to attend the interview at the last minute. This wastes time and ultimately lowers the efficiency of your recruitment pipeline.
A smarter solution would include either Google Hangouts or Skype custom bots, depending on which communication tool your organization prefers to use. These chatbots would interview a higher volume of candidates and then connect them to a recruiter as soon as one is available to continue the interview process from there. Candidates that won’t have an opportunity, to connect with a recruiter on the day, will be notified by the chatbot with a rescheduled date.
Chatbots are indispensable, and every modern organization should use them for their customer support, sales, and recruiting process. Furthermore, your recruitment team’s time is valuable, and it makes good business sense to give them the right tools for the job. These tools will help them hire the most suitable candidates for your company.